Recombinant Human Actin Regulatory Protein CAPG/MCP (ab95385)

Thank you for kindly confirming these details. I am sorry this vial of protein has not worked for this customer.

As requested, we are pleased to arrange a free of charge replacement. I can confirm that 1 vial of ab95385 has been added to your order number PO-15699 - DG. This has Abcam order reference 1175608. This has a different lot number.

I would like to reassure you that this free of charge replacement vial is also covered by our Abpromise guarantee. Should the customer still be experiencing difficulties with the new vial, or if you have any further questions, please do not hesitate to let me know.

Thank you for your help and cooperation with this case. Please do not hesitate to contact me if you need anything further.

Thank you for your message and for kindly providing this further information.

I am sorry to hear the suggestions made have not improved the results on this occasion. I appreciate the time you have spent on these experiments and would be pleased to arrange a free of charge replacement or credit note in compensation.

I look forward to hearing from you with details of how you would like to proceed.

Thank you for taking the time to complete our questionnaire and contact us. I am sorry to hear you have had difficulty obtaining satisfactory results from this antibody.

The details you have kindly provided will enable us to investigate this case for you and this is also helpful in our records for monitoring of quality.

I would like to reassure you that ab95385 Actin Regulatory Protein CAPG (Human)is tested and covered by our 6 month guarantee for use inSDS gels. In the event that a product is not functioning in the applications cited on the product data sheet, we will be pleased to provide a credit note or free of charge replacement.

Reviewing this case, I would like to investigate this further for you and obtain some further information for quality monitoring. In order to do so, I would also appreciate if you can confirm some further details:

1. Please provide information on the primary and secondary antibodies that has been used to detect this protein in western blot. Were these the samethat were used to detectthe first successful 2 batches of protein? Are the current vials of antibodies working well with other samples?

2. I can recommend to run an SDS gel andassess the quality of the protein sample using coomassie blue, to ensure it has not degraded. Could you confirm if this has been tried already? What were the results?

3. I would appreciate if you are able to provide any images, which would help us to assess the results (from the batches that have worked, and the ones that have not).

I hope this information is helpful, thank you for your cooperation.Please do not hesitate to contact me again with the further requested details and I hope we can resolve this case for you as soonas possible.