Anti-HSP1 / Protamine P1 抗体 (ab66978)

Thank you for taking the time to reply.

The details you have kindly provided will enable us to investigate this case for you and this is also helpful in our records for monitoring of quality.

Reviewing this case, I would like to offer some suggestions to help optimize the results. I would also appreciate if you can confirm some further details:

1. What is the nature of the problem? Were there no bands, too many bands or high background? Incorrect band size?

2. What cell fraction has been tested and how was this prepared?

3. I can suggest it would be beneficial to consider including a whole cell lysate sampleas well as the fraction, as a type of control to assess how well the procedure is working.

4. Please provide information regarding the secondary antibody. What species was it raised and and react against? Supplier and product code? It is working well with other primary antibodies?

5. The HSP1 / Protamine P1 is a very small protein, 7 kDa. Please confirm what size was the lowest size molecular weight marker used to check it has not run off the gel?

I hope this information is helpful, thank you for your cooperation. Should the suggestions not improve the results, please do not hesitate to contact me again with the further requested details.

Thank you for taking the time to contact us. I am sorry to hear you have had difficulty obtaining satisfactory results from this antibody. Your enquiry has been forwarded to me as my colleague Karin is currently away from the office.

I would like to reassure you that this antibody is tested and covered by our 6 month guarantee for WB and human samples. In the event that a product is not functioning in the tested applications and species cited on the product data sheet (and the problem has been reported within 6 months of purchase), we will be pleased to provide a credit note, free of charge replacement or refund.

I would like to investigate this particular case further for you, and also obtain more information for our quality monitoring records. In order to proceed with this, I would appreciate if you can confirm some further details:

1. Please confirm the order number and date of purchase.

2. Please describe theproblem with the results? For example, were there no bands, too many bands or high background? Incorrect band size? I would appreciate if you are able to provide an image, including molecular weight markers,which would help me to assess the results.

3 Could you confirm further details of the sample? What species was the sample from? What cell line or tissue? The form mentions 'fraction'. How has this been prepared?

4. Please provide information regarding the secondary antibody. What species was it raised and and react against? Supplier and product code? It is working well with other primary antibodies?

Thank you for your continuedcooperation. Please do not hesitate to contact me again with the further requested details and I hope we can resolve this case for you as soon as possible.