Anti-DAB2IP 抗体 (ab87811)

Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.

I am sorry the anti-DAB2IP antibody ab87811 did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number xx which you should receive within one or two days.

To check the status of the order please contact our Customer Service team and reference this number.

Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.

I wish you the best of luck with your research.

Thank you for confirming these details. The details you have kindly provided will provide us with vital information for our monitoring of product quality. Although it is not necessary to add further loading buffer to the lysates you purchased from us, I do not see a reason why it should not work the way you processed the samples. Also, I am pleased to hear that the secondary antibody works fine - that was all we needed to know about it. Thus, reviewing the details, I am sorry there are no further tips to provide on this occasion to help improve the results. I can suggest you have regrettably received a bad vial. I apologise for the inconvenience and am pleased to offer you a free of charge replacement with a new vial of ab87811. Otherwise, as we currently do not have an alternative Anti-DAB2IP antibody available, I could send you any primary antibody of your choice or issue you a credit note in compensation. Thank you for your cooperation. I look forward to hearing from you with details of how you would like to proceed.

Thank you for taking the time tocontact us. I am sorry to hear you have had difficulty obtaining satisfactory results from this Anti-DAB2IP antibody. I appreciate the time you have spent in the laboratory and understand your concerns. It is regrettable the results have not been successful. So far, it seems the bands you detected are indeedrather unspecific. Before deciding though how to proceed with this particular case, I would appreciate if you can confirm some details of the procedure which we alsorequire for our quality controls: 1) How have you prepared the samples: which lysis buffer have you used, have you denatured them by boilingand how have you applied the Abcam controllysates (HeLa, prostate whole tissue)? (It would be great if you could provide the catalog numbers, lot numbers and/or order numbers/dates for these). 2) Could you please confirm the blocking agent used (milk or BSA)? 3) At which dilution and which incubation temperature/time have you applied the primary antibody? 4) Have you run a no-primary control to check the secondary antibody? Once we have received this information and it turns out that the antibodyis not functioning as cited on the product data sheet, we will be pleased to provide afree of charge replacement, acredit note or refund. In order to arrange for the replacement, could you please confirm the following order details?Thank you for your cooperation. I look forward to your reply.