Anti-Aromatase 抗体 (ab35604)

Thanks for your enquiry.

It seems that we have already received an enquiry regarding this same issue in July. A refund was given.

I hope this is helpful. Please contact us again if you need anything further.

Thank you for contacting us.

I am sorry that this antibody did not perform as stated on the datasheet. If payment has already been made on the original order and you wish to receive a refund, please ask your purchasing department to contact our accounting department so that we may gather the correct information needed for the refund. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used.

Our accounting department can be contacted by email at us.credits@abcam.com or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.

The credit note ID is for your reference only and does not automatically guarantee the credit.

I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.

Thank you for your reply.

I am sorry to hear that the protocol suggestions did not improve the customer's results. I have found your order and would like to offer you a free of charge replacement antibody or a credit note/refund. Please let me know which the customer would prefer.

I hope this information helps. Please contact us with any other questions.

Thank you very much for your interest in our antibodies. For c-Fos, I would recommend either ab7963 or ab87655.  Both of these antibodies will be guaranteed for use in IHC on mouse samples.  For Aromatase, ab18995 and ab35604 will be guaranteed for your purposes.  To our knowledge, none of our KCC2 antibodies have been tested in IHC on mouse samples. The product that would most likely be suitable is ab49917 which is known to react with rat for use in IHC-Fr and ICC/IF.  If you would like to test ab49917 for use on mouse samples, I can offer you a discount off a future purchase. All you would need to do is buy ab49917 now, test it in mouse and submit feedback to us in the form of an Abreview. It doesn’t matter whether the Abreview is positive or negative, we would just really like to receive your feedback. The discount would be to the value of 1 free primary antibody. If you are interested in this offer, please follow these steps: 1. Reply to this e-mail to let me know that you would like to proceed and test ab49917 in mouse. I will then send a discount code. This code must be issued before purchasing ab49917 so please wait for my reply before ordering. 2. Purchase ab49917 either by phone, fax, or online (www.abcam.com). 3. Test it in mouse. 4. Let us know the results, positive or negative, using our Abreview system (this will take about 10 minutes and images are great if you have them!). To find out how to submit an Abreview, please visit: https://www.abcam.com/abreviews. 5. After the review is submitted to us, the discount code becomes active. Simply place your new order by phone, fax, or on the web and mention the discount code. The discount can be redeemed for any primary antibody ordered and the discount code is valid for 4 months after issue. We are always pleased to obtain feedback about our products and any information is greatly appreciated! Even if ab49917 turns out to be unsuitable for mouse, you will still receive the discount on your next purchase after your Abreview has been submitted. Please let me know if you have any questions about this offer and I would be happy to help you further. The Terms and Conditions of this offer can be found at: www.abcam.com/collaborationdiscount.