Goat Anti-Mouse IgG H&L (HRP) (ab6789)

Thank you for kindly confirming these details. I am sorry these vials of antibody have not worked for this customer.

As requested, we are pleased to arrange a free of charge replacement. I can confirm that 1 vial each of ab6789, ab72439 and ab77450 have been added to your order number [BO] NL-396-Dt:-11-12-2012. This has Abcam order reference 1224924.

I would like to reassure you that this free of charge replacement vial is also covered by our Abpromise guarantee. Should the customer still be experiencing difficulties with the new vials, or if you have any further questions, please do not hesitate to let me know.

Thank you for your help and cooperation with this case. Please do not hesitate to contact me if you need anything further.

Thank you for your message and for providing this further information.

I am sorry to hear the suggestions made have not improved the results on this occasion.

I appreciate the time the customer has spent on these experiments, and would like to offer a refund or credit note in compensation (providing the items have been purchased in the 6 month guarantee period). I am sorry I notice I do no think we have received the order numbers in this case? To enable us to proceed with this, I would appreciate if you could please confirm the order numbers and date of purchase?

Please note that it is important for us to receive the order number as soon as possible when a complaint is submitted, preferably within the first email. This is vital for our investigation of the case and for our quality monitoring purposes.

Thank you for your continued cooperation. I look forward to hearing from you with the order information and details of how you would like to proceed.

Thank you for your response.

I have spoken to my colleague and we can certainly ship the replacement vial directly to your company Qafqazbiotex Co to Georgia. Once you place a new order, we can add this item (free of charge)(ab6789) to your document and despatch them together. However, we are unable to send the product via France.

Let me know if you have any further question and when the new order will be ready.

Thank you for your response and for confirming the order number.

I could arrange a new vial of ab6789 as a free of charge replacement or a credit note. Please could you discuss it with your troubled customer and let me know how you wish to proceed with this enquiry.

I look forward to hearing from you soon.

Thank you for confirming the batch number.

In my previous e-mail, I have also asked you to provide your Abcam Order number (or your Purchase Order Number) with the date of purchase. We do not have any order in our system from Georgia so it would be interesting to know how you purchased this product.

As our Abpromise indicates, in the event that a product is not functioning in the applications/species cited on the product data sheet (and the problem has been reported within 6 months of purchase) we will happily offer a credit note/refund to the value of the product purchased.

I look forward to hearing from you soon.

Thank you for your enquiry regarding ab6789.

In order to take this complaint further, could you please confirm the batch number and your Abcam Order number (or your Purchase Order Number) with the date of purchase.

As our Abpromise indicates, in the event that a product is not functioning in the applications/species cited on the product data sheet (and the problem has been reported within 6 months of purchase) we will happily offer a credit note/refund to the value of the product purchased.

I look forward to hearing from you soon.

Thank you very much for your call earlier this month and for your patience.

We now have FITC-conjugated streptavidin available as ab136222-

https://www.abcam.com/Streptavidin-protein-FITC-ab136222.html

I apologize that this took longer than expected, but I hope that this information will be useful. Please let me know if you have any questions and I'll be happy to help.